Wrong, missing or defective items
Report the problem within 3 days after receiving the goods. Include visual evidence of the issue, such as photos and video, so it can be reviewed. These issues are handled by replacement/reshipment, with replacement shipping paid by the seller.
Buyer-selected sizes, styles and change of mind
Returns and exchanges are not accepted solely because the buyer chose the wrong size or style or changed their mind, where no wrong-item or quality problem exists. Review the relevant size chart and final order details before payment.
A paid item becomes unavailable
You can choose another style or a refund of the unavailable item's amount.
A parcel confirmed lost by the carrier
You choose reshipment or a refund. The seller pays reshipment shipping. A refund includes the goods in the lost parcel and the shipping paid for that parcel.
Changes after payment
Once the order is confirmed and paid, styles, sizes and printing details cannot be changed.